We are not responsible for errors or problems due to the malfunction or failure of the Internet or your systems, nor for informing you of upgrades, corrections or improvements to your systems or providing technical or other support to your systems. We do not approve any software, hardware or Internet service provider, and your use of software, hardware or service may also be subject to the license or other agreements of that provider, in addition to the terms of this agreement. 54. Receiving objects. We reserve the right to reject, at our discretion, all items transmitted through CIBC eDeposit. An item may be returned to us by the paid financial institution because the fee-paying financial institution finds, among other things, that the article cannot be processed, that it is illegible or unacceptable. We are not responsible for items we do not receive, nor for images that have been damaged or not received during transmission. We can refund on your account at any time, every item we discover later was not solvent. If the deposit amount does not match the amount of the image, we can adjust your account to reflect the amount on the image received. You agree that we are not responsible for any losses, costs or costs that you may incur as a result of our re-booking or adjustment. This section only applies to consumer deposit accounts. For credit accounts, you refer to your applicable credit agreement for the terms of your liability for unauthorized transactions or other errors or questions regarding those accounts. You`ll find business accounts in the „Unauthorized Transactions “ section – only for deposit accounts.“ If you have been lost, stolen or compromised within two business days of learning your user ID, password, security information or other information or items that may allow you to access NetBanking services, or if you have been stolen or compromised, or if an unauthorized online transfer or payment has been made from one of your accounts , you can`t lose more than $50.00 if someone has used your account without your permission.
If you don`t notify us, you could lose all the money on each of your accounts, as well as all the funds available in each overdraft account or a line of credit included in your accounts. If a deposit is made by cheque, the funds are subject to a 10-day business freeze. If you believe that an electronic transaction on your statement or transaction file is defective, please notify us immediately by contacting our customer service centre at 1-877-448-6500 and providing us with your name, account number, the dollar amount of the suspected error and a description of the error or transaction of which you are not sure. Please explain as clearly as possible why you think this is a mistake or why you need more information. We must hear from you no later than sixty (60) days after sending you the first statement on which the problem or error appeared. If you associate us personally or by phone, we may request a written complaint, which must be notified to us at the Bank within 10 business days of your initial notification. People who pay payments can be made at their own discretion from a People Pay Account you have designated or an NOW account. The People Pay account must be in good condition, not fall within account limits and have no more than six overdrafts in the last 12 months. If you have opened your account online, your account is only allowed 90 days after access to People Pay is opened. (This restriction does not apply to the CIBC Bank USA Smart Account). The bank may restrict the use of People Pay for one or more types of accounts or transactions and impose other restrictions or restrictions on the use of People Pay. People who pay payments can only be programmed once.
People Pay cannot be used for setting up recurring payments.